Analysis of the Implementation of Digital Governance in Surabaya City

Authors

  • Keiko Girlie Obey Yarangga Institute of Home Affairs Governance Author
  • M. Daffa Viyan P Institute of Home Affairs Governance Author
  • Alberth Vic Damego Pigai Institute of Home Affairs Governance Author
  • Nasrul Miskul Kohar Institute of Home Affairs Governance Author
  • Muhammad Yunan Institute of Home Affairs Governance Author

DOI:

https://doi.org/10.62894/fvf5q889

Keywords:

Digital governance, electronic licensing, bureaucratic efficiency, transparency, digital divide

Abstract

This study investigates the implementation of digital governance in Surabaya City, focusing on the electronic-based licensing system. It explores how digital governance impacts public administration efficiency and transparency while addressing bureaucratic hurdles. Significant advancements in service delivery have been noted, though challenges such as the digital divide persist. Proposed solutions include fostering interagency collaboration, staff training, and enhancing digital infrastructure to optimize technology adoption.

 

References

Peraturan Daerah Kota Surabaya No. 6 Tahun 2018 on Public Services

Journal of Digital Transformation: “Enhancing Bureaucratic Efficiency through E-Government Implementation in Surabaya”

Dwiyanto, A. (2011). Public Service Management: Concepts, Issues, and Implementation. Yogyakarta: Gadjah Mada University Press.

Suriansyah, Y. (2020). Government Digitalization: Theories and Practical Implementation of E-Government. Jakarta: PT Gramedia Pustaka Utama.

Putra, A. (2019). "Challenges and Opportunities of E-Government in Indonesia: A Case Study of Surabaya." Journal of Public Administration, 9(1), 45–60.

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Published

2024-11-22

Issue

Vol. 1 No. 03 (2024): November 2024

Section

Multidisciplinary Article

License

Copyright (c) 2024 Keiko Girlie Obey Yarangga, M. Daffa Viyan P, Alberth Vic Damego Pigai, Nasrul Miskul Kohar, Muhammad Yunan (Author)

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

Keiko Girlie Obey Yarangga, M. Daffa Viyan P, Alberth Vic Damego Pigai, Nasrul Miskul Kohar, & Muhammad Yunan. (2024). Analysis of the Implementation of Digital Governance in Surabaya City. International Journal of Scientific Research, 1(03), 120-122. https://doi.org/10.62894/fvf5q889